§ 10 — Legal
Refund policy
Written so it can be acted on. A policy you cannot follow step by step is decoration.
Products — subscription setup
| Situation | Outcome | Window |
|---|---|---|
| Paid, setup never started | Full refund | Requested any time before work begins |
| Setup attempted and failed | Full refund | Automatic; no need to ask |
| Charged twice for one order | Duplicate refunded in full | On report, or when found in reconciliation |
| Setup completed successfully | Not refundable | — |
Products — verification numbers
| Situation | Outcome |
|---|---|
| No code received within 20 minutes | Charge returns to the card balance; the card stays usable |
| Number unsuitable, code not yet received | Change number; roughly 90 seconds between attempts, an upstream limit |
| Code received | Not refundable |
Services — website builds and GEO work
- Before work starts — full refund, no reason needed.
- After the content architecture is delivered — that stage is billable; the rest is refunded.
- After launch — not refundable. Defects are fixed under the revision rounds included in the tier, which do not expire.
- If the pre-deploy checks cannot be made to pass on a site we built, that is our problem, not yours, and it is fixed at no charge.
Timing
- Requests are answered within 1 business day.
- Approved refunds are issued within one further business day.
- How long the money takes to arrive after that is up to the payment channel, not us.
What this policy does not cover
Suspension or restriction of an account by its platform operator. Use that breaches a platform's own terms. Changes in a customer's own login environment. These are outside anyone's control here, and pretending otherwise would make the rest of this page less believable rather than more.
How to ask
Email 3087943900@qq.com with the order number. That is the whole procedure — there is no ticket system to learn.
